1. Add a product to your bag by clicking ‘Add to bag’ on the selected product page. 

2. Select the desired size and quantity. 

3. Click ‘Checkout’ to finalize your order. 

4. Fill out your information, and then complete your payment.

5. Done!

Your order will be prepared within 24 to 48 hours. To ensure an unforgettable experience, we pay special attention to the packaging of your order and include complimentary gift wrapping.

If you wish to change your order, please contact our customer service team. We are happy to assist you with any request you may have.

Cancellations are most times not possible due the quick preparation of all online orders. For more information, visit our Policy. 

All our products are subject to quality control.

Our 2-year warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us immediately when noticing any defects.

All Sevenesy jewelry is automatically covered by our warranty if purchased directly from our online store. If your piece arrived damaged, broke within normal use, or has a manufacturing defect, you’re eligible.

We always do our best to support our customers and solve most issues whenever possible. However, the warranty does not cover:

• Lack of maintenance
• Scratches, tarnish, or fading due to lack of care
• Lost or stolen items
• Accidental damage (such as bending, crushing, or dropping)

If you’re ever unsure, contact your personal assistant — we’re always happy to help.

Yes, we ship to all countries with free insured shipping. We are here to make sure that your order reaches you safely and on time.

Delivery times may vary depending on your location and the items you have ordered. For detailed information, please refer to our Shipping Policy.

Yes, once your order is shipped, you will receive a tracking number to follow your order's shipment status on the carrier page and see the estimated delivery time.

We apologize if your order is delayed beyond the estimated delivery time. Please contact your personal assistant for assistance and they will be happy to help you.

We offer a 14-day return policy for most items. You can contact your personal assistant for assistance with returning your item.

Please visit our Return Policy page for detailed information and expectations.

Yes, you can exchange your item within 14 days, as long as it is unworn and in its original condition.

You can contact your personal assistant for assistance with exchanging your item. 

Please visit our Return Policy page for detailed information and expectations.

Once we receive and inspect your returned/exchanged item, a refund/reshipment will be processed within 1-3 working days.

Please allow up to 14 working days for the refund to appear on your bank statement. Bank processing times may vary.

Yes, we use encrypted SSL technology to ensure your payment information is secure and protected by law.

We accept credit/debit cards (Visa, Mastercard), PayPal, Klarna, Apple Pay, Google Pay, iDeal and Bancontact.